Agencies | Online Services | Policies
Arkansas Department Of Workforce Services
Skip Navigation
Text-Only Page














 

UI BENEFITS INFORMATION
available by Arkansas' telephone system,
ArkLine

1-501-907-2590

OPTION 1
GENERAL INFORMATION

General Information may be accessed by calling ArkLine at 501-907-2590 and selecting Option 1. The following Information is available:
  1. General Information on Unemployment Insurance

  2. Information on Eligibility Requirements

  3. Information on Benefit Year and Weekly Benefit Amounts

  4. Information on Filing an Appeal

  5. Information on How Much You May Earn and Still Receive Benefits

  6. Information on Federal and State Income Tax Laws Regarding Unemployment Insurance Benefits

  7. Information on How to Open, Reopen, or Close a Claim

  8. Information on Extended Benefits

  9. Information on How to Repay an Overpayment

  10. Information on Claiming Benefits if You Move Out of Town

OPTION 2
CLAIM INQUIRY

Claim Inquiry may be accessed by individuals with an active claim by calling ArkLine and selecting Option 2. The following information is available:
  1. Balance Remaining on Claim

  2. Information about Waiting Period

  3. Information on Whether a Decision Regarding Claimant's Eligibility has been issued

  4. Information on Whether or Not Claimant has been Scheduled to Report to the Local Office

  5. Information about a Previously Filed Claim; such as No Weeks Have Been Filed, or Provides Information on Last Two Weeks Filed

OPTION 3
FILING A CONTINUED CLAIM

An individual with an active claim may file a continued claim by calling ArkLine and selecting Option 3. A copy of the script ( the questions asked by ArkLine ) is attached. This option is available Sunday from 12:15 A.M. until 6:00 P.M. and Monday through Friday from 6:00 A.M. until 6:00 P.M. This option is also available on all holidays. We considered providing a toll-free number, but found that it was cost prohibitive. We have attempted to offset the cost of your call by not requiring you to return to the office to file your continued claim or mail it to us, which saves you a stamp. Your call takes only about four minutes to complete and your check is mailed the next day. Note: ArkLine is available in both English and Spanish. If you are hearing impaired or do not speak English or Spanish, you will need to contact your local DWS office for further instructions.


ARKLINE SCRIPT

This copy of the ArkLine script is provided so that you can review the questions prior to making your first call to claim weekly benefits. You can save time and money by having your answers ready when you place the call.

Welcome to ArkLine, the Department of Workforce Services' weekly benefits telephone and information system. (The same statement will be repeated in Spanish)
For English, press 1.
For Spanish, press 2.

For General Information about unemployment benefits, press 1.
To inquire about a previously claimed week, press 2.
To file your weekly claim for unemployment benefits, press 3.

Enter your Social Security Number. (ArkLine will repeat the number you entered)
If this is correct, press 1.
If this is not correct, press 2.

Enter the four digit number you want to be your Personal Identification Number (PIN).
(ArkLine will ask you to re-enter your new Personal Identification Number (PIN) to confirm your choice.)
Your new PIN has been established. (You will use this number each time you call ArkLine in the future.)

If you hang up before ArkLine tells you your claim has been processed, your answers will not be recorded. IMPORTANT, if you are instructed to contact your local office and fail to do so within 7 days, this week will be incomplete and will not be accepted or processed.

Answer the following questions for the week beginning _____ and ending _____.
(This week is the Sunday through Saturday which you are calling to claim.)

All of the following questions pertain only to this week. The law imposes penalties for false statements. To have these dates repeated, press 0. Otherwise, press 5.

  1. Did you work for an employer for which you were paid or will be paid?
    YES or NO

  2. (If YES) Enter your last day worked. (Enter 6 numbers for the month, day, and year-for example, July 2, 2001 = 070201 ) MMDDYY

  3. Were you self-employed for which you were paid or will be paid? YES or NO

  4. Did you or will you receive pay for military drill? YES or NO

  5. Enter the number of hours that you worked, not including minutes, followed by the pound key 00

  6. Did you or will you receive holiday pay? YES or NO

  7. Did you or will you receive vacation pay? YES or NO

  8. (If YES) Have you already given a detailed statement to your local office concerning receipt of this vacation pay? YES or NO

  9. Enter the total amount of your earnings before deductions, even if you have not yet been paid. Enter the number of dollars and cents before deductions without a decimal, followed by the pound key. (NOTE: If your earnings are over $999.99, just enter all nines.) Also,include any BONUS pay amount here. $_____#

  10. Select one option from the following choices: If you are still employed or working reduced hours, press 1. If you were laid off due to lack of work, press 2. If you were fired, press 3. If you quit, press 4. If you are no longer working due to some other reason, press 5. ___

  11. (If Q. 10 is answered) Have you already given a detailed statement to your local office concerning this issue? YES or NO

  12. Were you able and available to work each day of the week? YES or NO

  13. (If NO) Have you already given a detailed statement to your local office concerning this issue? YES or NO

  14. Did you refuse any work, referral to work, or recall to a former employer?
    YES or NO

  15. (If YES) Have you already given a detailed statement to your local office concerning this issue? YES or NO

  16. Did you quit a job, get fired or suspended from a job? YES or NO

  17. (If YES) Have you already given a detailed statement to your local office concerning this issue? YES or NO

  18. Did you start school or a training program? YES or NO

  19. (If YES) Have you already given a detailed statement to your local office concerning this issue? YES or NO

  20. Did you apply for or begin receiving any type of separation, bonus, or retirement pay? (DO NOT REPORT SOCIAL SECURITY) YES or NO

  21. (If YES) Have you already given a detailed statement to your local office concerning this issue? YES or NO

    (If in Approved Training): Our records show you are in approved training. You must have the certification in your handbook signed by an authorized school official each week.

  22. Did you make the required number of job contacts between ____and ____?
    YES or NO
    Remember, you must list the job contacts you made, in your handbook.
    (Failure to list your job contacts may affect your benefits.)

  23. Has your mailing address changed? YES or NO

  24. (If YES) Have you reported this change to your local office? YES or NO
    If you do not contact your local office within 7 days, your check or notice will be mailed to your old address.

  25. Did you start working full time after _________? YES or NO
    (The Saturday of the week you are claiming.)

  26. Do you certify that the statements you entered are true for the claim period
    ________ through ________? YES or NO
    (If YES) Your weekly claim has been processed.
    To return to the main menu, press 8.
    To end your call, press 9. Goodbye.
    (If NO) Your weekly claim cannot be processed.
    NOTE: If you answer NO to certification, you will have to report to the local office in order to claim the week.

POSSIBLE STATEMENTS MADE BY ARKLINE AFTER CERTIFICATION:

(If Excessive Earnings) Your claim must be reactivated because the earnings you reported for the previous week were excessive. Contact your local office within 7 days to provide the name and address of your last employer, the last day you worked, and the reason for separation if no longer working. If you do not contact your local office within 7 days, your claim will remain inactive and this week will not be paid.

There is a question regarding your eligibility for benefits for the week ending ____.
Your weekly claim cannot be processed. You must contact your local office within 7 days.

The telephone number is : Area Code ___ ___-____. If you do not contact your local office within 7 days, your weekly claim will not be accepted or processed and may result in the denial of benefits. You may contact your local office Monday through Friday (except for holidays) from 8:00 A.M. to 4:30 P.M.

_______________________________________________________________________

NOTE: If you have been enrolled in school or started an approved training program, but are no longer attending classes, you MUST notify your local office immediately.

 
 

Return To Top