About ADWS/Department Contact Information


To accelerate economic growth and individual prosperity in the state of Arkansas.


To support and secure Arkansas’ economic vitality through a highly skilled workforce by administering programs and providing efficient services that empower employers and job seekers.

Core Values:

A: Accountability – We concern ourselves with the responsibilities we have to our customers, state, agency partners and colleagues. Accordingly, we use good judgment when making decisions, and we take ownership for our actions.

D: Discipline – We demonstrate discipline in our thoughts and actions, always striving to improve our processes and never settling for mediocrity.

A: Agility – We are flexible and embrace innovation in order to align ourselves with our ever-changing world.

P: Passion – We are dedicated to improving the well-being of our state and show pride and enthusiasm in providing quality services to our customers.

T: Teamwork – We care about each other both professionally and personally, and we are cooperative with each other and our partners, uniting to achieve a common mission.

Strategic Plan – 2018:

ADWS Strategic Plan

Charisse Childers, Ph.D., Director

501-682-2121 | charisse.childers@arkansas.gov

The director is responsible for the administration of the Division of Workforce Services.


Jay Bassett, Deputy Director

501-682-3142 | jay.bassett@arkansas.gov

The deputy director oversees field operations and has operational responsibility for the following divisions: Information Technology, Legal, Labor Market Information and Analysis, Unemployment Insurance, Financial Management, Employment Assistance and New Hire Registry.


Courtney Traylor, Deputy Director

Internal Operations 501-682-3125 | courtney.traylor@arkansas.gov

Oversees ADWS’s Divisions of: Employment Assistance (EA), Financial Management, Temporary Assistance for Needy Families (TANF), Unemployment Insurance (UI), and Workforce Innovation and Opportunity Act (WIOA). Handles agency related communication issues and acts as the agency’s liaison on matters of state and federal government. Manages the Career Readiness Certificate Program (CRC) and the New Hire Registry.


Eddie Thomas, Assistant Director

Employment Assistance – 501-371-1028 | eddie.thomas@arkansas.gov

Employment Assistance provides policy development and technical assistance for federally-funded employment and training programs.  Many of these programs are awarded by formula under the Workforce Innovation and Opportunity Act (WIOA) including Adult, Youth, and Dislocated Worker programs that fund career services, training, and supportive services to eligible participants with training that is focused on meeting the needs of local employers.  Other WIOA programs administered by Employment Assistance include Employment Services authorized under the Wagner-Peyser Act, as amended, and Jobs for Veterans State Grants.  Employment Assistance also administers discretionary programs that have been awarded to the state competitively.  Current discretionary awards administered by this unit provide temporary employment opportunities for areas of the state impacted by natural disasters, as well as programs focused on expanding and leveraging apprenticeship opportunities. Employment Assistance also administers Foreign Labor Certification and provides staffing to the Arkansas Workforce Development Board (AWDB).


Kristen Rhodes-Berry, Assistant Director

Unemployment Insurance and New Hire Registry – 501-683-3200 | kristen.rhodes@arkansas.gov

The Unemployment Insurance Unit facilitates employer compliance with the Arkansas Employment Security Law, collects unemployment insurance contributions from employers, provides unemployment insurance benefits to those eligible and maintains management information systems for filing unemployment insurance claims and fraud detection.


Carder Hawkins, Chief Information Officer

Information Technology – 501-683-3210carder.hawkins@arkansas.gov

The Division of Workforce Services (DWS) Chief Information Officer leads and manages all information technology services and operations at the Arkansas Division of Workforce Services. The information technology unit provides automated solutions, technical support, IT security, policy development, monitoring, and disaster recovery planning for the agency.


David Sterling, General Counsel

Legal – 501-682-3250 | David.W.Sterling@arkansas.gov

The Office of Legal Services provides advice on legal issues to the director and assistant directors, area operations chiefs and office managers at ADWS, as well as to the Arkansas Workforce Investment Board and Transitional Employment Assistance Board. The legal office prepares or reviews contracts and memorandums of understanding; represents the agency in all legal proceedings affecting the agency, including but not limited to, foreclosures, bankruptcies and matters requiring court appearances; and handles all appeals to the Court of Appeals from the Board of Review. The office works to reduce fraud, prosecute perpetrators of fraud and affect the civil collection of all overpayments.


Brad Collins, Chairman

Board of Review – 501-683-4300 | Brad.Collins@arkansas.gov

The Board of Review is an autonomous state agency which is responsible for the operation of both higher and lower administrative appeals in unemployment compensation claims. The board is composed of a full-time chairman and two part-time members. The chairman serves as agency director. The board’s decisions affirm, reverse or modify the decisions of the lower appellate authority. The board also may remand cases for further proceedings by the tribunal or the department.


Phil Harris, Assistant Director

Temporary Assistance for Needy Families (TANF) Program – 501-683-5370 | phil.harris@arkansas.gov

Provides overall direction for the agency’s federally-funded TANF program operations, as well as the TANF Oversight Board activities. TANF provides policy development and technical assistance for program services: Quality Assurance and Performance to ensure quality and conformity with the TANF Program Policy; Community Investment Initiatives and Individual Development Accounts for contracting of services to low-income families served; TANF Training to all TEA and Work Pays staff for effective case management and service delivery.


Marcia Moore, Assistant Director

Dislocated Worker Services, Labor Market Information & Employer Tax Credits – 501-683-1789 | Marcia.Moore@Arkansas.gov

Dislocated Worker Services, Labor Market Information & Employer Tax Credits administers the Governor’s Dislocated Worker Task Force, the Trade Adjustment Assistance program, Reemployment Services programs, Labor Market Information (LMI) programs and the Work Opportunity Tax Credit (WOTC) program.  Dislocated Worker Services staff provide timely services to companies and workers experiencing layoffs and closures and assist individuals in their efforts to reenter the workforce.  LMI programs provide information on both short term (2-years) and long term (10-years) state and local industry and occupational employment projections.  They produce periodic statewide economic analysis reports that are of value to state policy makers, including the governor, state legislature, and state and local workforce development boards.  They also publish statistics on current employment and unemployment rates and produce employment and wage estimates annually for over 800 occupations.  The WOTC program makes a federal tax credit available to employers for hiring individuals from certain target groups who have consistently faced significant barriers to employment, enabling them to move from economic dependency into self-sufficiency.

The Information Desk is here to provide help and information to our customers who choose to contact us by telephone, email or fax. Our goal is to ensure that the customer’s issue is resolved to the customer’s satisfaction. To do this, the Information Desk staff will periodically contact customers to ensure their question or issue was handled in a satisfactory manner.

Hours of Operation:
Monday – Friday, 8:00 a.m. to 4:00 p.m

Telephone Number:

ADWS Local Office Contact Information located at bottom of page

Mailing Address:
P.O. Box 2981
Little Rock, AR 72203

Email Address:

Fax Number:

To file for Unemployment visit the Contact page for your local office, or call the Information Desk toll-free at 1-855-225-4440. 

To send correspondence to a member of Administration below, please use the following address:

Division of Workforce Services
#2 Capitol Mall
Little Rock, AR 72201

Link to Staff Directory


Link to Feedback Form

© 2019 ADWS | #2 Capitol Mall | Little Rock, Arkansas 72201