About ADWS/Department Contact Information

Vision:

To strengthen the economic well-being of all Arkansans and their communities.

Mission:

To enable Arkansas’ workforce to compete in the global economy by linking a comprehensive array of services for employers and job seekers.

Core Values:

A: Accountability – We concern ourselves with the responsibilities we have to our customers, state, agency partners and colleagues. Accordingly, we use good judgment when making decisions, and we take ownership for our actions.

D: Discipline – We demonstrate discipline in our thoughts and actions, always striving to improve our processes and never settling for mediocrity.

A: Agility – We are flexible and embrace innovation in order to align ourselves with our ever-changing world.

P: Passion – We are dedicated to improving the well-being of our state and show pride and enthusiasm in providing quality services to our customers.

T: Teamwork – We care about each other both professionally and personally, and we are cooperative with each other and our partners, uniting to achieve a common mission.

Strategic Plan – 2017:

ADWS Strategic Plan


Charisse Childers, Ph.D., Director

501-682-3394 | charisse.childers@arkansas.gov

The director is responsible for the administration of the Division of Workforce Services.

Ron Snead, Deputy Director

501-682-5795 | ron.snead@arkansas.gov

The deputy director oversees field operations and has operational responsibility for the following divisions: Information Technology, Legal, Labor Market Information and Analysis, Unemployment Insurance, Financial Management, Employment Assistance and New Hire Registry.

Steve Guntharp, Deputy Director

DWS Internal Operations – 501-682-3378 | steve.guntharp@arkansas.gov

Oversees ADWS’s Divisions of:  Employment Assistance (EA), Financial Management, Information Technology, Temporary Assistance for Needy Families (TANF), Unemployment Insurance (UI), and Workforce Investment and Opportunity Act (WIOA).  Handles agency related communication issues and acts as the agency’s liaison on matters of state and federal government.  Manages the Career Readiness Certificate Program (CRC) and the New Hire Registry.

Kristopher Jones, Assistant Director

Employment Assistance – 501-371-1028 | kris.jones@arkansas.gov

Employment Assistance provides policy development and technical assistance for federally-funded employment and training programs.  Many of these programs are awarded by formula under the Workforce Innovation and Opportunity Act (WIOA) including Adult, Youth, and Dislocated Worker programs that fund career services, training, and supportive services to eligible participants with training that is focused on meeting the needs of local employers.  Other WIOA programs administered by Employment Assistance include Employment Services authorized under the Wagner-Peyser Act, as amended, and Jobs for Veterans State Grants.  Employment Assistance also administers discretionary programs that have been awarded to the state competitively.  Current discretionary awards administered by this unit provide temporary employment opportunities for areas of the state impacted by natural disasters, as well as programs focused on expanding and leveraging apprenticeship opportunities. Employment Assistance also administers Foreign Labor Certification and provides staffing to the Arkansas Workforce Development Board (AWDB).

Pamela Vance, Assistant Director

Unemployment Insurance and New Hire Registry – 501-682-3200 | pamela.vance@arkansas.gov

The Unemployment Insurance Unit facilitates employer compliance with the Arkansas Employment Security Law, collects unemployment insurance contributions from employers, provides unemployment insurance benefits to those eligible and maintains management information systems for filing unemployment insurance claims and fraud detection.

Earnest L. Sweat III, Assistant Director

Information Technology – 501-682-5668 | earnest.sweat@arkansas.gov

The Information Technology Unit provides automated solutions, including mainframe, client server and Web environments for the Arkansas Division of Workforce Services. The unit provides technical support for the agency’s computers, network issues and application problems. The unit also provides IT security policy development and monitoring and provides Disaster Recovery Planning for the agency.

Don Denton, General Counsel

Legal – 501-682-3150 | don.denton@arkansas.gov

The Office of Legal Services provides advice on legal issues to the director and assistant directors, area operations chiefs and office managers at ADWS, as well as to the Arkansas Workforce Investment Board and Transitional Employment Assistance Board. The legal office prepares or reviews contracts and memorandums of understanding; represents the agency in all legal proceedings affecting the agency, including but not limited to, foreclosures, bankruptcies and matters requiring court appearances; and handles all appeals to the Court of Appeals from the Board of Review. The office works to reduce fraud, prosecute perpetrators of fraud and affect the civil collection of all overpayments.

Bryan Hicks, Assistant Director

Financial Management – 501-682-3108 | bryan.hicks@arkansas.gov

The Financial Management Unit provides administrative and fiscal services for the various units of the department including accounting, budgeting, payroll, purchasing, logistics and human resources. The unit is also responsible for building maintenance, fleet maintenance and building security.

Sommer Faulkenberry, Chairman

Board of Review – 501-683-4300 | sommer.faulkenberry@arkansas.gov

The Board of Review is an autonomous state agency which is responsible for the operation of both higher and lower administrative appeals in unemployment compensation claims. The board is composed of a full-time chairman and two part-time members. The chairman serves as agency director. The board’s decisions affirm, reverse or modify the decisions of the lower appellate authority. The board also may remand cases for further proceedings by the tribunal or the department.

Phil Harris, Assistant Director

Temporary Assistance for Needy Families (TANF) Program – 501-683-5370 | phil.harris@arkansas.gov

Provides overall direction for the agency’s federally-funded TANF program operations, as well as the TANF Oversight Board activities. TANF provides policy development and technical assistance for program services: Quality Assurance and Performance to ensure quality and conformity with the TANF Program Policy; Community Investment Initiatives and Individual Development Accounts for contracting of services to low-income families served; TANF Training to all TEA and Work Pays staff for effective case management and service delivery.

Mike Kennedy, Assistant Director

Dislocated Worker Services, Labor Market Information & Employer Tax Credits – 501-682-3142 | Mike.C.Kennedy@arkansas.gov

Dislocated Worker Services, Labor Market Information & Employer Tax Credits administers the Governor’s Dislocated Worker Task Force, the Trade Adjustment Assistance program, Reemployment Services programs, Labor Market Information (LMI) programs and the Work Opportunity Tax Credit (WOTC) program.  Dislocated Worker Services staff provide timely services to companies and workers experiencing layoffs and closures and assist individuals in their efforts to reenter the workforce.  LMI programs provide information on both short term (2-years) and long term (10-years) state and local industry and occupational employment projections.  They produce periodic statewide economic analysis reports that are of value to state policy makers, including the governor, state legislature, and state and local workforce development boards.  They also publish statistics on current employment and unemployment rates and produce employment and wage estimates annually for over 800 occupations.  The WOTC program makes a federal tax credit available to employers for hiring individuals from certain target groups who have consistently faced significant barriers to employment, enabling them to move from economic dependency into self-sufficiency.


The Division of Workforce Services maintains records on Unemployment Insurance, Employment Service, Workforce Investment activities, and Labor Market Information.

A listing of those unique to the department are as follows:

  1. The Board/Appeal Tribunal keep a docket system to track current appeals and to provide required data for DOL-mandated reports.
  2. There are certain databases for the Bureau of Labor Statistics maintained at a warehouse/storage facility in Voorhees, N.J.
  3. The Division of Workforce Services has UI, Employer, and Wage databases that are currently stored on the DIS mainframe.
  4. The Arkansas Consumer Reporting System is a database housed at the Department of Information Systems that serves as a depository for training providers in Arkansas. The system also provides information to determine the eligibility of providers to train citizens utilizing WIOA federal dollars.
  5. Employment Assistance utilizes databases in the following programs: Employment Service, Workforce Development, Alien Labor Certification, and Dislocated Worker, TAA.

The Information Desk is here to provide help and information to our customers who choose to contact us by telephone, email or fax. Our goal is to ensure that the customer’s issue is resolved to the customer’s satisfaction. To do this, the Information Desk staff will periodically contact customers to ensure their question or issue was handled in a satisfactory manner.

Hours of Operation:
Monday – Friday, 8:00 a.m. to 4:00 p.m

Telephone Number:
1-855-225-4440
501-682-2121

Street Address:
#2 Capitol Mall
Little Rock, AR 72201

Mailing Address:
P.O. Box 2981
Little Rock, AR 72203

Email Address:
ADWS.Info@arkansas.gov

Fax Number:
501-682-8845



To file for Unemployment visit the Contact page for your local office, or call the Information Desk toll-free at 1-855-225-4440. 

To send correspondence to a member of Administration below, please use the following address:

Division of Workforce Services
#2 Capitol Mall
Little Rock, AR 72201

Link to Staff Directory


STAFF DIRECTORY
 

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© 2019 ADWS | #2 Capitol Mall | Little Rock, Arkansas 72201