Arkansas Claim Help

A guide to understanding Arkansas’ Unemployment Insurance (UI) program. The Arkansas Division of Workforce Services makes it easy for you to learn what you need to know about filing a claim for benefits. Just choose a topic from the links provided:


DWS’ IVR System, ArkLine: Information explaining the fast and easy way to claim weekly benefits using Arkansas’ Interactive Voice Response telephone system, ArkLine.

ADWS ArkLine Pamphlet


Continued Claims – Internet: File for weekly UI benefits from home!

ADWS ArkNet Pamphlet

UI Law

Arkansas Division of Workforce Services Law: The Arkansas Division of Workforce Services Law that governs your UI claim can be searched in Title 11 – chapter 10 of the Arkansas Code.

UI Handbook

Unemployment Insurance Information Handbook: An explanation of the Benefit Provisions of the Employment Security Law and Policies to help you understand your rights and responsibilities while filing for unemployment insurance.

For interstate claimants, there is the UI Interstate Claimant Handbook


Do you have a question? It might already be answered! Click here.

Contact Us

Need more information? Choose a contact from the directory of local and central office telephone numbers.

Fraud Warning

Reporting Information Accurately. Important information about claiming for benefits in a truthful and accurate manner. Penalties can be assessed for willfully withholding information. You must supply correct and complete facts when filing for Arkansas unemployment insurance benefits.

It is a Crime! Arkansas Division of Workforce Services law provides for severe penalties for making false statements or for failing to disclose material facts when claiming for unemployment insurance benefits. Deliberately giving false information in order to receive benefits is a crime in Arkansas:

  • Theft of public benefits of more than $500.00 is a FELONY.
  • Theft of a lesser amount is a MISDEMEANOR.

ADWS Claimant Fraud Newsletter

El Fraude, Es Un Crimen (Fraud Newsletter)

Report Those Who Cheat! If you know someone who is claiming benefits for which they are not entitled, report them immediately by calling: 1-501-682-1058, then ask the operator to transfer your call to the Fraud Hot Line. Cheaters hurt us all!

Remember, it’s not worth the risk! Avoid the possibility of criminal prosecution and/or stiff fines by reporting your earnings and all other information honestly and accurately.


Internet Initial Claim Filing Process. Try the newest way to file your new or additional claim – over the Internet!

Direct Deposit Brochure

Provides useful information regarding UI payments via Direct Deposit

Debit Card Brochure

Provides useful information regarding UI payments via Debit Card

ADWS Confidentiality Policy

DWS Protects Your Information. Read about our policies that guarantee the safety of the data you provide when filing your claim – whether over the Internet or at a local DWS office.

The Arkansas Division of Workforce Services maintains strict policies and security controls to assure that your personal information in our computer systems and files is protected. We have established security controls and procedures to safeguard the information we collect about you. Any information collected via the Internet between DWS and our customers relies on industry standard SSL (Secure Socket Layer) encryption.

It is necessary for ADWS employees to have access to your information in order to provide service to you.However, our employees’ access is restricted to information necessary to conduct a transaction or respond to your inquiries. ADWS employees do not have access to your Personal Identification Number (PIN).

All ADWS employees are trained to respect customer privacy. Arkansas Employment Security law 11-10-314, Disclosure of Information, provides in part that information obtained by the Division of Workforce Services from any employing unit or individual, pursuant to the administration of a claim for unemployment benefits or for any determination as to rights or status of the employing unit or individual, shall be held confidential and shall be protected by government privilege.

You may also visit to read about the Privacy Act of 1974 (5 U.S.C. 552a), which requires state and federal agencies to protect the information we collect from you.


Unemployment Insurance Words and Terms. A list of words and terms unique to UI commonly used in reference to the claim process.

The Information Desk is here to provide help and information to our customers who choose to contact us by telephone, email or fax. Our goal is to ensure that the customer’s issue is resolved to the customer’s satisfaction. To do this, the Information Desk staff will periodically contact customers to ensure their question or issue was handled in a satisfactory manner.

Hours of Operation:
Monday – Friday, 8:00 a.m. to 4:00 p.m

Telephone Number:

ADWS Local Office Contact Information located at bottom of page

Mailing Address:
P.O. Box 2981
Little Rock, AR 72203

Email Address:

Fax Number:

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