The Information Desk is here to provide help and information to our customers who choose to contact us by telephone, email or fax. Our goal is to ensure that the customer’s issue is resolved to the customer’s satisfaction. To do this, the Information Desk staff will periodically contact customers to ensure their question or issue was handled in a satisfactory manner.
Hours of Operation:
Monday – Friday, 8:00 a.m. to 4:00 p.m
Telephone Number:
1-855-225-4440
501-682-2121
Street Address:
#2 Capitol Mall
Little Rock, AR 72201
Mailing Address:
P.O. Box 2981
Little Rock, AR 72203
Email Address:
ADWS.Info@arkansas.gov
Fax Number:
501-682-8845
ARKANSAS WORKFORCE DEVELOPMENT BOARD
The Workforce Innovation and Opportunity Act (WIOA) is designed to help job seekers access employment, education, training and support services to succeed in the labor market and to match employers with the skilled workers they need to compete in the global economy. Congress passed the Act by a wide bipartisan majority; it is the first legislative reform of the public workforce system in more than 15 years. Every year the key programs that form the pillars of WIOA help tens of millions of job seekers and workers nationwide to connect to good jobs and acquire the skills and credentials needed to obtain them.
In addition to state partners and programs, each local area has additional Workforce Center partners. Check with your local center for a complete list of partner organizations in your area.
STATE AND LOCAL BOARD INFORMATION
- Arkansas Workforce Development Board
- Arkansas Local Workforce Development Boards
WORKFORCE INNOVATION AND OPPORTUNITY ACT
WIOA PROGRAMS
WIOA brings together, in strategic coordination, the core programs of federal investment in skill development:
- employment and training services for adults, dislocated workers and youth and Wagner Peyser employment services administered by the Arkansas Department of Workforce Services; and
- adult education and literacy programs and Vocational Rehabilitation state grant programs that assist individuals with disabilities in obtaining employment administered by the Arkansas Department of Career Education, Adult Education division; Arkansas Rehabilitation Services; and the Department of Human Services, Division of Services for the Blind.
WIOA ACT
The Arkansas Workforce Development Board is appointed by the governor and serves as a convener of state, regional and local workforce system partners to enhance the capacity and performance of the workforce development system; align and improve employment, training and education programs; and, through these efforts promote economic growth. As a strategic convener, the Arkansas Workforce Development Board promotes partnerships and engages key stakeholders.
Through the leadership of the Arkansas Workforce Development Board, the state can ensure that the workforce development system in Arkansas is customer driven, for both job seekers and employers. This effort includes aligning federal investments in job training, integrating service delivery across programs and ensuring that the workforce system is job-driven and matches employers with skilled individuals.
RESOURCES
- WIOA Title I-B Policy Manual
- WIOA Summary
- WIOA Fact Sheet
- Federal WIOA Law
- Arkansas WIOA Law
- Chief Elected Officials (CEO) Membership Guide
- Eastern Arkansas One-Stop Operator and Title I Service Provider Request for Qualifications
- WIOA Local Connections
- WIOA Partners and Programs
ARKANSAS WORKFORCE DEVELOPMENT VISION AND PLAN
The publicly-funded workforce system envisioned by the Workforce Innovation and Opportunity Act is quality-focused, employer-driven, customer-centered and tailored to meet the needs of regional economies. Read more.
Under the Workforce Innovation and Opportunity Act, the governor of each state must submit a state plan to the U.S. Secretary of Labor that outlines a four-year workforce development strategy. Read more.
The focus of the Arkansas Department of Workforce Services is to provide individuals the tools they need to enhance and sustain their employability. And, through the education and skills training offered to job seekers, employers are reducing hidden costs associated with lost production time and turnover rates by hiring qualified workers.
Products and services can be categorized into three main groups: Unemployment Insurance; Employment Assistance (Job Seeker services and Employer services); and Temporary Assistance for Needy Families. ADWS offers these services at Arkansas Workforce Centers located throughout the state.
ADWS continues to build effective partnerships with other organizations to better serve customers. Through these partnerships, ADWS and its partners are able to leverage each other’s core competencies and resources.
Because the Arkansas Department of Workforce Services is a state agency, it does not earn a profit and does not measure success by business growth and expansion. The agency is unique from other Arkansas state agencies in that it is 99 percent federally funded with taxpayer dollars.
CONTACT ADWS
Telephone Number:
1-855-225-4440
501-682-2121
Street Address:
#2 Capitol Mall
Little Rock, AR 72201
Mailing Address:
P.O. Box 2981
Little Rock, AR 72203
Email Address:
ADWS.Info@arkansas.gov